Invoices are sent as either paper invoices delivered with your milk, or by email. They are sent weekly, fortnightly or four-weekly depending on what suits you best, though new customers start on weekly billing.
Payments can be made by online card payment via the Sage portal, cheque left out for collection or posted to us, Bacs bank transfer, or debit/credit card over the phone.
Yes, we accept cash payments, though we prefer other payment methods where possible.
Our Bacs details are printed at the bottom of your invoice. When paying, please use your URN (found on your bill) as the payment reference.
Yes. If you miss the 3pm cut-off for next-day changes, leaving a note is a good option. Milkmen and milkwomen carry spares of the most common milk types and can arrange for other items to be left with your next delivery.
You can change your order by leaving a note the night before, calling 01223 893033, emailing info@plumbs-dairy.co.uk before 3pm Monday to Friday, or logging into your online account.
No. There is no minimum spend or order requirement at Plumbs’ Dairy.
Yes. Plumbs’ Dairy does not charge a delivery fee. You only pay for the products you receive.
Rinse them out and leave them on your doorstep. We collect and recycle all glass milk and orange juice bottles on your next delivery. Each bottle is reused 20–30 times before being recycled into new glass.
Delivery times vary depending on your location within the round, but we always aim to deliver by 7:30am.
Most orders can be changed up until 3pm the day before. Bread changes require 48 hours’ notice, and fruit and veg boxes must be ordered or cancelled by Tuesday of the delivery week.
Yes, we deliver on bank holidays except Christmas Day, Boxing Day and New Year’s Day.
Yes. Holiday stops can be arranged by phone, email or through your online account.
You can register online at plumbs-dairy.co.uk — enter your postcode to check if we cover your area, then fill in the registration form. Alternatively, call us on 01223 893033 and we’ll set you up over the phone.
Plumbs’ Dairy delivers across Cambridgeshire, Hertfordshire and Suffolk. If the website shows your postcode as not covered, it may simply be that we have no existing customers nearby — call us on 01223 893033 and we’ll check whether we can reach you.
No. We deliver over 1,000 products including fresh milk, cream, cheese, yoghurt, butter, bread, eggs, fruit and veg boxes, juices, honey, oils, and household and garden products.
No. Bovaer additives are not used in Plumbs’ Dairy milk. We work with our farmers to reduce environmental impact through natural methods.
Yes. Plumbs’ Dairy has been a family-run business since 1952, when Henry Plumb started his first milk round in Cambridge. We are based in Linton, Cambridgeshire and remain independent today.
